The Investigation tool enables resident activity, including audio, to be reviewed for a chosen period. They're there for the times you need to review what happened, for example after an incident, a family question, or a safeguarding review.
Note: Investigations are only available to those with an Administrator level Ally account. Administrators can see all investigations that have been opened and view a log of who has accessed or reviewed any Investigation information.
An Investigation :
can cover up to 12 hours. To review a longer period, open another investigation for the period that follows.
can reach back up to 90 days. Audio is kept for 90 days from when it was recorded, after which it is automatically deleted.
cannot be created for the most recent period (about the last half hour), because that audio is still being processed.
stays open for 30 days and then closes. While it is open you can review and download the timeline and audio. After it has closed you can still access the timeline and investigation logs.
Creating and Reviewing Investigations
Reviewing a Timeline
Select the Investigation to review it. The Review tab shows the resident's timeline for the chosen period which displays; any sound and motion picked up in the room, when monitoring and rounds were active, any alerts that were raised, and the visits your team made.
You can view the alert information and listen to the audio that was available at the time of the event directly from the investigation timeline.
Downloading an Investigation
To keep a copy of the whole investigation, select Download Investigation.
Note Download and keep anything you may need while the investigation is still open because audio is deleted after 90 days and investigations close after 30 days.
What's in the download
The download is a ZIP file, containing a folder of audio recordings and a spreadsheet.
The spreadsheet, Investigation_Report.xlsx — has four tabs:
Summary — the investigation's key details: the resident, room, time window, how many alerts and audio clips it covers, and a reminder about how long the data is kept.
Alert Information — one row per audio clip, with the AI overview, the sound tags, the timing, and the name of the matching audio file.
Time Detail – Audio and Motion — the detailed timings that line each clip up with the real time it happened.
Timeline — the full timeline for the window, the same view you see on screen.
Access Log
Closing an investigation
When you have finished, select Close Investigation. Once closed, audio samples are no longer available and the investigation can no longer be downloaded. Its history and its access log can still be accessed.
An investigation cannot be reopened, so if you need to review the same period again later, open a new investigation.
Note Investigations also close themselves automatically after 30 days.