Step 1:
Plugin the device as close to your wifi router as possible. You can move the device to your desired position in step 6. Wait two minutes.
Step 2:
Use something thin (like a needle) to press the bottom right button (circled in red) for 2-3 seconds. (Image below shows the button across both different models of Ally Device).
Step 3:
Using your smartphone go to the wifi settings to see available networks. Select the network named “AllyAP-xxxx”, (Image 1 below). Following this tap the notification “Sign in to a Wi-Fi network” (Image 2 below). This will bring up screen in Image 3 below.
Note: If the pop up screen in Image 3 below does not appear naturally when connected to “AllyAP-xxxx”, please navigate to URL 192.168.42.1 in an internet browser. This will manually load the page on Image 3 to complete this step.
Step 4:
From the above right-hand screen, select your wifi network from the drop-down list and then input the network's password into the box below. The screen will then change to say the device is connecting.
Step 5:
Check the device has successfully connected to your wifi network, by checking the following:
In your wifi settings, the “AllyAP-xxxx” should either disappear within 30 seconds or not let you reconnect to it. If you can reconnect to the network, then please follow step 4 above again as the connection has been unsuccessful.
Check that on the left side of the product, a faint green flashing light stops flashing within 1.5 minutes. See Image 1 below. If the green light continues to flash beyond 1.5 minutes, the connection has been unsuccessful, please follow from step 2 again.
Check in the Ally App if the device status has changed to “connected”. This can take up to 5 minutes to update. See Image 2 below with the red square around the status.
Troubleshooting: An unsuccessful connection is commonly caused by either, selecting the wrong wifi network, inputting the wrong password, or plugging in the product right on the edge of the WiFi range.
Step 6:
Once you have a successful connection please:
Leave the device for 30 minutes to allow time for a software update.
Following this move the device to the bedroom and fix it in a position that follows the installation guidelines: Installation Requirements for Ally Monitoring Devices
After this please again contact your support representative to inform them that this is done.
If the screen in step 3 does not appear:
If the screen with the wifi networks does not appear then you will need to connect to the access point as mentioned in step 3, once this done then you will need to go to the internet and enter the address : http://192.168.42.1
This will allow you select the network the Ally device should be connected to and continue with the steps outlined above.