These instructions cover the steps to install Ally monitoring devices into each resident’s bedroom.
Please note: All new devices will automatically connect to your WiFi network as we have programmed them with your WiFi details.
Step 1: Installing the Devices Into Bedrooms
Installation involves plugging the devices into the residents room, sticking them to the wall and turning the plug on.
Please refer to the Device Installation Guidelines article.
You will need to make sure you record which device is in which room.
Step 2: Confirm Receipt of The Device In the App
First, log into the app and click the “Residents” tab, found on the left side bar.
Please then click “I Received This” to confirm the new device(s) have been received.
Step 3: Check Each Device Has Connected to WiFi
You can check each devices status via the Ally App. To do this, log into the app and click the “Devices” tab, found on the left side bar.
Note: The status will take up to 5 minutes to update. If the device does not come online you can either follow the troubleshooting guidelines or contact Ally Support on [email protected]
Step 4: Assigning Devices To Rooms In The App
Following installation, the devices need to be assigned to rooms and zones in the app.
You can do this via the “Rooms” tab and clicking “+ New Room” and following the steps in the pop up.
From here you will recieve the below pop up where you can fill out the room number as well as selecting the relevant zone for the device.
Then you can 'Pair device' and select the relevant device before confirming.
Finally at the bottom select 'Create Room' once you are happy with all the information listed.
If you are having trouble please contact Support on [email protected]