When setting up Organisations and Homes in Ally, we ask that you provide a mailing address.
Organisations should provide a mailing address to receive administrative communications like invoices, contracts, etc. An admin account is required to update this address. This can be found in the "Org Settings" tab in the app menu.
Homes should provide a mailing address where Ally can expect to also send device allocations, including any replacements or additional devices added in the future. A Home Manager account or higher is required to update an address. The address update form can be found in the "Home Settings" tab in the app menu.
To speed up entering this form, you can type into the "Address 1" field to activate autofill and receive a selection of addresses to choose from. You'll be able to edit this address after it is filled in to add in other details like "Attention" or "Address 2" as well as editing anything that doesn't match your best address.
Previously, Ally collected addresses using a Legacy Format meant primarily for account localisation. This field lacked the postal code validation and delivery fields required to guarantee post accuracy. If your account has a note that your address is a "legacy format" or a button asking you to "Please Update Mailing Address", please do so to continue to receive mailings.
