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How to activate Two Factor Authentication (2FA)

This article gives instructions on how to activate and deactivate two factor authentication for a specific user account.

Updated over 3 months ago

Two-Factor Authentication (2FA) adds an extra layer of security to your account by requiring a time-sensitive code in addition to your password. Ally supports 2FA using an authenticator app.

We recommend using a popular and reliable app like Microsoft Authenticator or Google Authenticator, but many other services and password managers also offer built-in authenticator features.

Step 1: Open Your Ally Security Settings

  1. Log in to your Ally account.

  2. Click on your profile picture or name in the top right corner and navigate to Account Settings.

  3. Select the Security tab.

  4. Look for the section titled Two-Factor Authentication.

Step 2: Set Up 2FA on Ally

  1. In the Two-Factor Authentication section, enter your account password to authorize changes.

  2. From the dropdown menu, select Authenticator as your preferred method.

  3. Click the Update Two-Factor Method button.

Step 3: Link Your Authenticator App

You will now be presented with a screen to link your authenticator app. There are two options to do this:

Option A: On Your Desktop Computer

  1. Open your authenticator app on your mobile phone or tablet.

  2. Choose the option to add a new account and select scan a QR code.

  3. Use your phone's camera to scan the QR code displayed on your computer screen.

  4. The Ally account will now appear in your authenticator app.

Option B: On Your Mobile Device

  1. If you are setting this up on the same device where your authenticator app is installed, simply press the Open Authenticator App button.

  2. Your authenticator app will open automatically and prompt you to confirm linking your Ally account.

Step 4: Confirm and Activate 2FA

  1. Once you have linked your app, a new, six-digit code will appear for Ally in your authenticator app.

  2. Enter this current 2FA code into the field provided on your Ally screen.

  3. Click Confirm 2FA.

You will receive a confirmation message that 2FA has been successfully activated. The next time you log in, you will be prompted to open your authenticator app and enter the time-sensitive code to complete your login.

How to Deactivate 2FA

If you need to deactivate 2FA for any reason:

  1. Go back to the Security tab in your Account Settings.

  2. In the Two-Factor Authentication section, select None from the dropdown menu.

  3. You will be prompted to enter a current 2FA code from your authenticator app to authorize the change.

  4. Once confirmed, 2FA will be deactivated for your account.

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