Ally Labs

How does the Monitoring system work?

When should Monitoring be turned On / Activated?

Explanation of when to start and stop activity monitoring vs when to deactivate the scheduler

When should I Start and Stop  Activity Monitoring?

How can I search for Residents or Staff in the app?

Using Monitoring & Rounds Scheduling

A Resident’s status says “Device Offline”

A Resident’s status says "Monitoring Disabled"

Monitoring didn’t alert me to a Resident issue

How can I get notifications for only the Zone I'm Monitoring?

Troubleshooting Monitoring

Why do I get Audio Alerts when I am checking residents in their room?

I get Alerts from TV & radio for a Resident

I get Alerts from call bells in the corridor or neighboring Residents

I am receiving too many Activity Alerts for a Resident

Troubleshooting Audio Alerts

Find answers and get help from Intercom Support and Community Experts

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